13th May 2019
How we use your information
This privacy notice tells you what to expect when Noisy Soup Ltd (trading as Octopus Public Relations) collects personal information. It applies to information we collect about:
- visitors to our websites
- client feedback surveys
- our employees
- customers and clients
- suppliers and service providers
- advisers, consultants and other professional experts
- complainants and enquirers
Visitors to our website
When someone visits the Octopus Public Relations website, we use a third-party service, Google Analytics, to collect standard Internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
Important notice for users: like most websites, this website uses Google Analytics cookies and session cookies. These are small files of data that collect information about how visitors use our site, for instance which pages visitors go to most often and if they get error messages from webpages.
These cookies don’t collect information that identifies a visitor. All the information that these cookies collect is aggregated and therefore anonymous. The information is only used to improve the responsiveness of our website when you visit.
By using our website, you agree that we can place these types of cookies on your device.
Search queries and results are logged anonymously to help us to improve our website and search functionality. No user-specific data is collected by either Noisy Soup Ltd (trading as Octopus Public Relations) or any third party.
Website security and performance
Noisy Soup Ltd (trading as Octopus Public Relations) uses a third-party service to help to maintain the security and performance of the Octopus Public Relations website. To deliver this service, it processes the IP addresses of visitors to the Octopus Public Relations website.
People who contact us via social media
If you send us a private or direct message via social media, the message will be stored by the social media provider; it will not be shared with any other organisations.
People who email us
We use Secure Sockets Layer (SSL) security to encrypt and protect email traffic. If your email service does not support SSL, you should be aware that any emails we send or receive might not be protected in transit.
We also scan any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
What will we do with the information you provide to us?
The data concerning the user is collected to allow Noisy Soup Ltd (trading as Octopus Public Relations) to provide its services, as well as for the following purposes: contacting the user, interaction with external social networks, and platforms and analytics.
How long is the information retained for?
The data is kept for the time necessary to provide the service(s) requested by the user or stated by the purposes outlined in this document. The user can always request that the data controller suspend or remove the data.
Access to personal information
Noisy Soup Ltd (trading as Octopus Public Relations) tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information about them by making a ‘subject access request’ under the General Data Protection Regulation (GDPR). If we do hold information about you, we will:
- give you a description of it
- tell you why we are holding it
- tell you whom it could be disclosed to
- let you have a copy of the information in an intelligible form
To make a request to Noisy Soup Ltd (trading as Octopus Public Relations) for any personal information we may hold about you, you need to put the request in writing, addressing it to “The Data Controller”, via the address provided below.
If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.
If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting the data controller.
Full details of our employee data policy, including data retention periods and detailed rights, are available from the data controller.
Changes to this privacy notice
We keep our privacy notice under regular review. This privacy notice was last updated on 25th May 2018. If we make changes, we’ll post these on our website.
How to contact us
The Data Controller, Noisy Soup Ltd (trading as Octopus Public Relations), Banks Mill Studios, 71 Bridge Street, Derby, DE1 3LB